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Privacy Policy

Last Updated: June 03, 2025

Solde (“we”, “our”, or “us”) is committed to protecting your privacy. This policy explains what personal data we collect, how we use it, and your rights regarding your data when you visit our website and use our services.

1. Who We Are

Solde is the controller of your personal data. You can contact us at:

Email: contact@solde.io

2. What Personal Data We Collect

We may collect and process the following types of personal data:

  • Information you provide via our contact/estimation form: This includes your first name, last name, email address, phone number (optional), business name, country, business type, estimated monthly transaction volume, current payment provider, and any other information you voluntarily provide in your message. We also record your acceptance of this Privacy Policy.
  • Technical data: When you visit our website, we may automatically collect technical information such as your IP address, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this website. Some of this data is collected via Google Analytics.
  • Cookie consent information: We collect information about your cookie preferences via our consent banner.

3. How We Use Your Personal Data & Our Legal Basis

We use your personal data for the following purposes, based on the specified legal grounds:

  • To respond to your inquiries and provide service estimations (via our form): We use the information you provide to contact you, understand your needs, and provide you with information about our services and potential savings.
    Legal Basis: Your consent (given by submitting the form and accepting this Privacy Policy) and for the performance of pre-contractual measures taken at your request.
  • To store your form submissions: We store the details of your submission in Google Sheets to manage and follow up on your inquiry.
    Legal Basis: Your consent and our legitimate interest in managing client relations.
  • To analyze website traffic and improve our services: We use Google Analytics to understand how visitors use our website, which helps us improve its functionality and user experience. This data is aggregated and often anonymized.
    Legal Basis: Your consent (given via our cookie consent banner for non-essential cookies).
  • To ensure the proper functioning and security of our website:
    Legal Basis: Our legitimate interest in maintaining a secure and operational website.

4. Cookies & Analytics

Our website uses cookies. A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. We use a cookie consent banner to manage your preferences for non-essential cookies.

  • Strictly Necessary Cookies: These are required for the operation of our website, such as the cookie that remembers your consent choices.
  • Analytical/Performance Cookies: We use Google Analytics to collect aggregated and anonymized usage data to help us improve our website. Google Analytics may set cookies in your browser. You can refuse these cookies via our cookie consent banner or your browser settings. You can also opt-out of Google Analytics tracking by using Google's opt-out tool available at https://tools.google.com/dlpage/gaoptout.

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.

5. Data Sharing and Third Parties

We do not sell your personal data. We may share your data with trusted third-party service providers only when necessary for the purposes described in this policy, including:

  • Google LLC: We use Google Analytics for website analytics and Google Sheets for storing form submission data. Google may process data in various locations, including the USA.

We ensure that any third party processing your data on our behalf is contractually obligated to protect it and use it only for the purposes for which it was shared.

6. International Data Transfers

Some of our third-party service providers (like Google) are based outside the European Economic Area (EEA), so their processing of your personal data will involve a transfer of data outside the EEA. When we transfer your personal data out of the EEA, we ensure a similar degree of protection is afforded to it by ensuring, where required by law, that safeguards such as the European Commission's Standard Contractual Clauses (SCCs) are in place with these providers.

7. Data Retention

We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements.

  • Data submitted via our contact/estimation form will be retained for up to 3 years after our last interaction, or longer if required for legal or regulatory reasons, unless you request its deletion sooner.
  • Aggregated/anonymized analytics data may be kept for longer periods.
  • Cookie consent preferences are stored according to the cookie's expiration date or until you change your settings.

We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

8. Your Legal Rights

Under data protection laws, including the GDPR, you have rights in relation to your personal data:

  • Right of access: Request access to your personal data.
  • Right to rectification: Request correction of your personal data.
  • Right to erasure: Request deletion of your personal data.
  • Right to object to processing: Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party). You also have the absolute right to object to processing for direct marketing purposes.
  • Right to restrict processing: Request restriction of processing of your personal data.
  • Right to data portability: Request the transfer of your personal data to you or to a third party.
  • Right to withdraw consent: Withdraw consent at any time where we are relying on consent to process your personal data.
  • Right to lodge a complaint: Lodge a complaint with a supervisory authority (e.g., the CNIL in France, or your local data protection authority).

To exercise any of these rights, please contact us at contact@solde.io. We may need to request specific information from you to help us confirm your identity.

9. Changes to This Privacy Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

10. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us at:

Solde

Email: contact@solde.io